AI customer support with GoSupportIt: chat, forms and email in one inbox

A chat question at 10 pm, three forms over the weekend, twenty emails of which five are really asking the same thing. Most of them are quick to answer if you know the answer: opening hours, prices, whether something is available, what happens next. They still sit there until someone has time.

That is the part the AI takes on. What your knowledge covers, it answers. What needs a decision, it prepares far enough that all you have to give is a yes, a no or a short reply.

GoSupportIt is a product of Digital Vibes GmbH, which is us: an inbox where chat, form and email come together and an AI does the groundwork. We build it and keep developing it. This website runs on it: the chat on every page and a copy of every form enquiry land in our GoSupportIt inbox.

For you that means the setup comes from the people who build the product. If something is missing, the feedback does not go into a ticket with a stranger, it comes straight to us.

Every message becomes a request with its status, customer and history, whichever way it came in. These four ways exist today. Outlook, WhatsApp and Instagram are planned but not available yet.

Every channel has its own mode. You can put the chat on autopilot and still only have emails suggested, or switch the AI off on one channel entirely. Forms and Gmail deliberately start in suggest mode, so you see how it writes first.

The software is quick to install. What makes the difference is what it knows about your business and how it sounds. That is what we work on, entirely online: a call to start, then you test it yourself and tell us what to change.