AI customer service for SMEs: chat, forms and email in one inbox
The AI answers the questions that are the same every week, and for everything else it collects the details before it reaches you. You decide per channel how much it does on its own.
What you get
- A website chat that answers from your knowledge
- Contact forms that arrive sorted
- Gmail enquiries with a reply already drafted
- One inbox for every channel and the whole team
- A handover to you as soon as someone has to decide
- Channels today
- Website chat, form, Gmail, API
- Chat languages
- German and English
- Data
- In the EU, Frankfurt
- Price
- By request volume, not per seat
Chat, form, email
Every channel has its own questions. Here is what the AI takes on in each and where it hands over to you.
Website chatbot
A chat on your website that answers questions from your knowledge and prepares requests before they reach you.
Learn moreAnswering emails
Connect Gmail, separate customer mail from newsletters and get a ready reply suggestion for every request.
Learn moreContact form
Your contact form sends straight into the inbox: sorted, with a reply suggestion, and nobody has to forward an email.
Learn moreChatbot vs. live chat
An honest comparison: where live chat wins, where an AI chatbot does, and why the handover between them decides it.
Learn moreAI customer service for your industry
A restaurant gets reservations, a hotel gets questions before the booking. What the AI should collect is different each time.
Restaurants & food
For restaurants, cafés and bars: menu questions answered, group and event requests fully collected, you just accept or decline.
Learn moreHotels & stays
For hotels, B&Bs and holiday flats: questions before the booking answered, special requests and groups passed to reception prepared.
Learn moreWhat AI can realistically do in customer service today
It can answer questions whose answer is written down somewhere: on your website, in your prices, in the rules you give it. It can recognise what someone wants and collect the details you need to reply, one question at a time. And it can sort what comes in, so you no longer have to open every message to know whether it is urgent.
What it cannot do: approve an exception, negotiate a price or know something that is written down nowhere. Those are exactly the points where it hands over, and the request lands with you with everything collected so far. So good AI customer service is not one that does everything itself, it is one where it is clear where it stops.
One inbox instead of three mailboxes
In most small businesses enquiries sit in three places: in the chat tool, in the mailbox and in the form emails that land somewhere in between. Who answered what only becomes clear when the customer writes a second time.
In GoSupportIt every message becomes a request with its customer, history and status. The inbox has three parts: what needs you, what the AI is working on and what is done. If someone writes in the chat first and by email later, the team sees both together.
Needs you
Requests where a person has to decide, with every detail the AI has collected.
AI handling
Requests where the AI is answering or asking for details right now. You can take over at any time.
Completed
Answered and closed, with the full history in case the customer writes again later.
This runs on GoSupportIt
GoSupportIt is a product of Digital Vibes GmbH, which is us. The chat on this website runs on it too. We set it up for you and tune it.
- Website chat, contact form, Gmail and API in one inbox
- Per channel: AI off, suggest or autopilot
- Whatever needs a decision lands with you, details included
Common questions
No, it takes the repetition off them. The questions that are the same every week, it answers. Decisions, exceptions and anything that needs a light touch stay with your team, they just arrive prepared instead of as half a message.
The chat itself is one script tag and quick to add. What takes time is the knowledge: the more of it is already on your website or in documents, the faster it goes. We tell you the range before we start.
Yes. On gosupport.it you can sign up and set everything up yourself. We are the route for anyone who wants it set up and tuned for them, rather than spending an afternoon in the settings.
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