A website chatbot that answers from your own knowledge

Most chatbots people know from websites are decision trees. They offer three buttons, then three more, and anyone whose question is not behind one of the buttons ends up at "Please send us an email". That is not a conversation, it is a form with detours.

A chat with AI works differently. The visitor writes what they want to know in their own words, and the AI looks for the answer in what it knows about your business. If it finds one, it answers. If it does not, it is designed to say so and hand over, instead of guessing.

The difference for you: you do not maintain trees or predict every possible question. You maintain the knowledge, and the chat uses it.

Not every chat message is a question with a ready answer. "Do you have room for 50 people on 12 December?" needs a decision from you. The AI cannot make it, but it can prepare everything.

For that you define request types: question, support ticket, booking request, quote request or your own. Each type has the details you need to reply. The AI asks for them one at a time, one question per message, like a person in a chat, and skips whatever the customer has already said. Name and contact come last: first what it is about, then who is asking.

The request then reaches you in a state where you can accept it, decline it or reply straight away, without having to ask back.

The chat is one script tag. It runs on WordPress, Shopify, Wix, Webflow, Squarespace and any other site you can add HTML to. Colour and position are set once, greeting and starter questions per language, and your team sees for every message which page it came from.

Optionally the chat recognises returning visitors. It sets a cookie on your website for that, which is why the feature can be switched off, and we discuss in the setup whether you want it. The real work is not in installing it anyway, it is in the knowledge and the tone, and that is where we start.